Making a complaint or notification

Any person may make a complaint or notification about a nurse or midwife if there are concerns about the nurse or midwife's character, practice or fitness for practice.

A complaint may be lodged with either the Nurses and Midwives Board or with the Health Care Complaints Commission. Both organisations share information and consult with each other when a complaint is received.  A complaint lodged with the Board must be in writing and must contain particulars of the allegations on which it is founded.

Matters relating to a health problem or impairment suffered by a nurse or midwife, but not forming a complaint, may be referred to the Board for assessment and action if required.

The Nurses and Midwives Board is generally able to take action only about persons who are registered or enrolled with the Board and who can be identified. The Health Care Complaints Commission may be able to take action in regard to health care providers who are not nurses or midwives.

The Nurses and Midwives Board will also receive information about any person who is not actually registered, enrolled or authorised, but holds herself or himself out to the public or employers as being a registered nurse, nurse practitioner, registered midwife, midwife practitioner, enrolled nurse or enrolled nurse (mothercraft).

link to:
Search the Registers and Roll

Contact information:
The Registrar Nurses and Midwives Board PO Box K599 Haymarket  NSW  1238 Telephone: (02) 9219 0222 or 1800 241 220 (rural areas)	Health Care Complaints Commission Locked Mail Bag 18 Strawberry Hills  NSW  2012 Telephone: (02) 9219 7444 Toll Free in NSW 1800 043 159 TTY service for the hearing impaired: (02) 9219 7555